We're available by mail on care@lensfit.com (All emails will be answered within 24 hours)
Call us on +91-6281908433 from Monday to Saturday, 10 a.m.-5 p.m. IST.
How do I submit my prescription?
Once you’re ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later! If you’ve already placed an order, email the image of your prescription to care@lensfit.com along with your Order ID.
We’ll also need your pupillary distance (PD) for progressives.
Your PD is the distance in millimetres between your pupils, and it helps us centre your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:
Trained associates at our stores and showrooms can measure your PD.
Please note: We’re unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If your doctor provided an expiration date on your prescription, we will always abide by the doctor’s orders. If your doctor did not provide an expiration date, we’ll adhere to the optical rules of the nation where your prescription was written to determine if we’re able to fill it.
How do I obtain a prescription?
There are a few easy ways to get a prescription:
Book an eye exam with us. At some of our retail stores, you can get your eyes examined by an on-site licensed independent optometrist. Make an appointment here.
Make an appointment with your local optometrist, or find an available doctor through online apps. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!
Can you fill my prescription?
Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, call (+91-6281908433) from Monday to Saturday, 10 a.m.-5 p.m. IST..
We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.
If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±10.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.
We can fulfil progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.
We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±10.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.
What range of values are you able to fill for prism lenses?
We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.
If we are unable to fill your prescription, you can still purchase Lensfit frames. Call (+91-6281908433) from Monday to Saturday, 10 a.m.-5 p.m. IST. to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!
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